Shipping & Returns
Australias first Natural & Organic Beauty & Lifestyle Store. Shop online or instore. We are here to help. naturally!
SHIPPING COSTS AUSTRALIA:
Australia Post Shipping – $12.00
Orders over $100 – Free Shipping
Need It Urgent – $18 Express Post
DELIVERY TIME-FRAME AUSTRALIA:
Order are dispatched within 1 business day
During busy times we aim to get your order dispatched within 2 business days
Shipping times are estimated below
Standard Post 2-5 business days depending on your location within Australia
Express Post 2-3 business days depending on your location with Australia
Please refer to the AUSTRALIA POST website for more accurate delivery times depending on your location.
Shipping companies are out of our control – unfortunately they can loose or mis-deliverer parcels from time to time, please notify us within 4 weeks of your order date if you have not yet received your parcel. We will endue to follow this up and act accordingly to our policy. We are not responsible for parcels after this date.
CLICK & COLLECT
Available at checkout. This service is not available for immediate collection. Please allow 1 day for processing (not available on weekends) Click & Collect orders placed on a Friday, Saturday or Sunday will be processed on a Monday
BACKORDERS
Backorders / Pre Orders are products available to order before our delivery arrives. This is for you to secure stock on popular items. If you choose to purchase a back-order/pre-order item, alongside instock/available now items your order will be held and shipped altogether once the back-order item is in-stock. If you wish to have your in stock/available now items shipped separately, additional shipping fees will apply.
INTERNATIONAL SHIPPING
Orders are dispatched within 2-3 business days and shipping times are estimated below – refer to the AUSTRALIA POST website for estimate delivery times
New Zealand – for $20 you can have your products delivered in 4-5 business days. This price includes tracking and insurance.
Rest Of The World (see below for countries we ship to) – for $70 you can have your products delivered in 5-10 business days. This price includes tracking.
We are happy to send our products to our international customers, but please note that we are not responsible for any taxes or customs duties/import fees charged by your country.
When international orders reach their destination country, they are subject to customs clearance which can cause lengthy delays that effect the original delivery date.
Once an item is out for delivery, you are responsible for tracking your package.
In case you or your customs entry port refuse a shipment, you will be held responsible for shipping charges to return the products back to The Lab Organics
Our websites displays all prices with our local tax inclusive (gst) this will be removed automatically at checkout for international shipping addresses.
PUBLIC HOLIDAY
The Lab Organics does not ship on Victorian or Australian Public Holidays
CUSTOMER SERVICE POLICY
As an organic beauty shop committed to providing you with the best in emerging and specialist natural brands, we pride ourselves on providing exceptional customer service and quality organic beauty products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back-order or a full refund. If for any reason we are unable to dispatch your order we will notify you within 2 business days. If you decide on a refund we are unable to honor the Free Shipping if your order falls under $100.
REFUND POLICY
Items MUST be returned in saleable condition: unopened with all packaging/hygiene seals in tact. If for any reason you’re dissatisfied with your purchase, we will gladly offer a store credit on all products returned to us within seven days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition.
The Lab Organics does not accept returns for exchange, credit or refund on the following item
Towels
Facial Tool ( Guasha, Rollers ect)
Fragrances
All Brushes inc Make Up Brushes
Hair Accessories
Ingestibles
Make Up
Please be aware that due to Australian hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.
In cases where the return is due to an incorrect order from the Customer or to dissatisfaction (where we are not at fault), you are entitled to a partial credit (full credit of the goods less any postage costs where the order would fall under the free shipping terms & conditions occurred by The Lab Organics)
You can choose between a refund, exchange or store credit where goods are faulty or are different to the product purchased on the website. All faulty products MUST be shipped back to The Lab Organics before a refund, exchange or store credit is issued. Return shipping will be paid where the goods are faulty, please include the Australia Regular Post return shipping receipt within the parcel for reimbursement or email it through to us at orders@thelaborganics.com.au
We do not accept returns on sale items. Again we regret we cannot offer refunds or exchanges on goods that have been opened, or used, for hygiene reasons.
If in the unlikely event you receive a faulty item or an item that you have not ordered please EMAIL US within 2 days of receiving your parcel. Please quote your invoice number and daytime telephone number so that we can contact you to discuss the return and issue you with a returns approval authorisation.
The Lab Organics is not reasonable for individual reactions or irritations a product may cause, we encourage you thoroughly read the ingredients list on the product page on our website or on the products in store to ensure the ingredients are safe for you to use. Please contact our customer service team if you require further information on any product before purchase – info@thelaborganics.com.au or call 0393478871
Any items for return must be received in the original condition they were sent; i.e. unopened boxes, labelling and contents to be intact and in a saleable condition to The Lab Organics 360 Rathdowne Street. North Carlton. VICTORIA. 3054
Returns are to be received by The Lab Organics within 7 days of the returns approval. Any refunds will be credited to the original method of payment. Shipping costs will not be refunded
THE LAB ORGANICS CURRENTLY SHIP TO:
The Lab Organics currently ship to:
Mainland UK
United Kingdom
North America
United States / Canada
Western Europe
Andorra / Austria / Belgium / Bulgaria / Cyprus / Czech Republic / Denmark / Finland / France / Germany / Greece / Iceland / Ireland / Isle of Man / Italy / Luxembourg / Malta / Monaco / Netherlands / Norway / Poland / Portugal / Spain / Sweden / Switzerland
Middle East
Bahrain / Israel / Jordan / Kuwait / Oman / Qatar / Saudi Arabia / United Arab Emirates
Asia
Australia / Brunei / China / Hong Kong / Japan / South Korea / Malaysia / New Zealand / Singapore / Taiwan / Thailand / Vietnam / India
*Free Delivery on Orders over $100 is not valid for International orders or over-sized items
*Free EXPRESS shipping offers are only valid for Australian residents until date mentioned on promotion
*some exclusions apply for Free Delivery.