Shipping & Returns

Shop online for all your organic beauty needs. We ship to all destinations within Australia via the Australia Post

Shipping Costs AUSTRALIA:

Standard Shipping –   $10.00

Orders over $100 – FREE ( Standard Post / Couriers Please)

Need It Urgent – $15 (Express Post)

Delivery time-frame AUSTRALIA:

Orders received before 12:00 PM will ship the same day. Orders received after 12:00 PM will ship the next business day. We do not ship orders on Saturday or Sunday. Shipping times are estimated below

Standard Post 2-5 business days depending on your location within Australia

Express Post 1-3 business days depending on your location with Australia

Western Australian (WA) customers

Standard Post 4-6 business days

Express Post 1-3 business days

Please refer to the Australia Post website for more accurate delivery times depending on your location.

INTERNATIONAL SHIPPING

Orders are dispatched within 3-5 business days and shipping times are estimated below – refer to the Australia Post website for estimate delivery times

New Zealand – for $40 you can have your products delivered in 4-5 business days. This price includes tracking and insurance.

Rest Of The World  (see below for countries we ship to) – for $70 you can have your products delivered in 5-10 business days. This price includes tracking.

We are happy to send our products to our international customers, but please note that we are not responsible for any taxes or customs duties/import fees charged by your country.

When international orders reach their destination country, they are subject to customs clearance which can cause lengthy delays that effect the original delivery date.

Once an item is out for delivery, you are responsible for tracking your package.

In case you or your customs entry port refuse a shipment, you will be held responsible for shipping charges to return the products back to The Lab Organics

Our websites displays all prices with our local tax inclusive (gst) this will be removed automatically at checkout for international shipping addresses.

Public Holidays

The Lab Organics does not ship on Victorian or Australian Public Holidays

Customer Service Policy

As an organic beauty shop committed to providing you with the best in emerging and specialist natural brands, we pride ourselves on providing exceptional customer service and quality organic beauty products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back-order or a full refund.  If for any reason we are unable to dispatch your order we will notify you within 2 business days. If you decide on a refund we are unable to honor the Free Shipping if your order falls under $100.

Refund Policy

We do not normally give refunds if you simply change your mind or make a wrong decision.  You can choose between a refund, exchange or credit where goods are faulty or are different to the product purchased on the website. We do not accept returns on sale items. We regret we cannot offer refunds or exchanges on goods that have been opened, or used, for hygiene reasons.

If in the unlikely event you receive a faulty item or an item that you have not ordered please email us within 2 days of receiving your parcel. Please quote your invoice number and daytime telephone number so that we can contact you to discuss the return and issue you with a returns approval authorisation.

Any items for return must be received in the original condition they were sent; i.e. unopened boxes, labeling and contents to be intact and in a salable condition to The Lab Organics 360 Rathdowne Street. North Carlton. VICTORIA. 3054

Returns are to be received by The Lab Organics within 7 days of the returns approval. Any refunds will be credited to the original method of payment.

Shipping costs will not be refunded

*some exclusions apply for Free Delivery.

The Lab Organics currently ship to:

Mainland UK
United Kingdom

North America
United States / Canada

Western Europe
Andorra / Austria / Belgium / Bulgaria / Cyprus / Czech Republic / Denmark / Finland / France / Germany / Greece / Iceland / Ireland / Isle of Man / Italy / Luxembourg / Malta / Monaco / Netherlands / Norway / Poland / Portugal / Spain / Sweden / Switzerland

Middle East
Bahrain / Israel / Jordan / Kuwait / Oman / Qatar / Saudi Arabia / United Arab Emirates

Asia
Australia / Brunei / China / Hong Kong / Japan / South Korea / Malaysia / New Zealand / Singapore / Taiwan / Thailand / Vietnam / India

*Free Delivery on Orders over $100 is not valid for International orders or over-sized items