FREE REGULAR SHIPPING OVER $100 - FREE EXPRESS SHIPPING OVER $200
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LEARN ABOUTShipping & Returns

Shop online for all your organic beauty needs. We ship to all destinations within Australia via the Australia Post

SHIPPING COSTS AUSTRALIA:

Standard Shipping – $10.00
Orders over $100 – Free ( Standard Post / Couriers Please)
Need It Urgent – $15 (Express Post)

DELIVERY TIME-FRAME AUSTRALIA:

Despite the Covid-19 outbreak we still endeavour to send out orders everyday (not including weekends)

Please note the Australia Post system is suffering major delays in some areas – please check their website for delivery times to your suburb

Order are dispatched within 1-2 days

Shipping times are estimated below ( not based on Co-Vit 19)

Standard Post 2-5 business days depending on your location within Australia

Express Post 1-3 business days depending on your location with Australia

Western Australian (WA) customers

Standard Post 4-6 business days

Express Post 1-3 business days

Please refer to theAUSTRALIA POSTwebsite for more accurate delivery times depending on your location.

Shipping companies are out of our control – unfortunately they can loose or mis-deliverer parcels from time to time, please notify us within 4 weeks of your order date if you have not yet received your parcel. We will endue to follow this up and act accordingly to our policy. We are not responsible for parcels after this date.

 

CLICK & COLLECT

Available at checkout -please note we will call you once your order is ready. This service is not available for immediate collection. Please allow 1 day for processing (not available on weekends) Click & Collect orders placed on a Friday, Saturday or Sunday will be processed on a Monday

 

BACKORDERS

Backorders / Pre Orders are products available to order before our delivery arrives. This is for you to secure stock on popular items. If you choose to purchase a back-order/pre-order item, alongside instock/available now items your order will be held and shipped altogether once the back-order item is in-stock. If you wish to have your in stock/available now items shipped separately, additional shipping fees will apply.

INTERNATIONAL SHIPPING

Orders are dispatched within 2-3 business days and shipping times are estimated below – refer to the AUSTRALIA POSTwebsite for estimate delivery times

New Zealand – for $20 you can have your products delivered in 4-5 business days. This price includes tracking and insurance.

Rest Of The World (see below for countries we ship to) – for $70 you can have your products delivered in 5-10 business days. This price includes tracking.

We are happy to send our products to our international customers, but please note that we are not responsible for any taxes or customs duties/import fees charged by your country.

When international orders reach their destination country, they are subject to customs clearance which can cause lengthy delays that effect the original delivery date.

Once an item is out for delivery, you are responsible for tracking your package.

In case you or your customs entry port refuse a shipment, you will be held responsible for shipping charges to return the products back to The Lab Organics

Our websites displays all prices with our local tax inclusive (gst) this will be removed automatically at checkout for international shipping addresses.

 

PUBLIC HOLIDAY

The Lab Organics does not ship on Victorian or Australian Public Holidays

CUSTOMER SERVICE POLICY

As an organic beauty shop committed to providing you with the best in emerging and specialist natural brands, we pride ourselves on providing exceptional customer service and quality organic beauty products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back-order or a full refund. If for any reason we are unable to dispatch your order we will notify you within 2 business days. If you decide on a refund we are unable to honor the Free Shipping if your order falls under $100.

REFUND POLICY

Items MUST be returned in saleable condition: unopened with all packaging/hygiene seals in tact. If for any reason you’re dissatisfied with your purchase, we will gladly offer a store credit on all products returned to us within seven days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition.

 

Please be aware that due to Australian hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.

 

In cases where the return is due to an incorrect order from the Customer or to dissatisfaction (where we are not at fault), you are entitled to a partial credit (full credit of the goods less any postage costs where the order would fall under the free shipping terms & conditions occurred by The Lab Organics)

 

You can choose between a refund, exchange or store credit where goods are faulty or are different to the product purchased on the website. All faulty products MUST be shipped back to The Lab Organics before a refund, exchange or store credit is issued. Return shipping will be paid where the goods are faulty, please include the return shipping receipt within the parcel for reimbursement

 

We do not accept returns on sale items. Again we regret we cannot offer refunds or exchanges on goods that have been opened, or used, for hygiene reasons.

 

If in the unlikely event you receive a faulty item or an item that you have not ordered please EMAIL US within 2 days of receiving your parcel. Please quote your invoice number and daytime telephone number so that we can contact you to discuss the return and issue you with a returns approval authorisation.

 

The Lab Organics is not reasonable for individual reactions or irritations a product may cause, we encourage you thoroughly read the ingredients list on the product page on our website or on the products in store to ensure the ingredients are safe for you to use. Please contact our customer service team if you require further information on any product before purchase –info@thelaborganics.com.au or call 0393478871

 

Any items for return must be received in the original condition they were sent; i.e. unopened boxes, labelling and contents to be intact and in a saleable condition to The Lab Organics 360 Rathdowne Street. North Carlton. VICTORIA. 3054

 

Returns are to be received by The Lab Organics within 7 days of the returns approval. Any refunds will be credited to the original method of payment. Shipping costs will not be refunded

THE LAB ORGANICS CURRENTLY SHIP TO:

The Lab Organics currently ship to:

 

Mainland UK
United Kingdom

 

North America
United States / Canada

 

Western Europe
Andorra / Austria / Belgium / Bulgaria / Cyprus / Czech Republic / Denmark / Finland / France / Germany / Greece / Iceland / Ireland / Isle of Man / Italy / Luxembourg / Malta / Monaco / Netherlands / Norway / Poland / Portugal / Spain / Sweden / Switzerland

 

Middle East
Bahrain / Israel / Jordan / Kuwait / Oman / Qatar / Saudi Arabia / United Arab Emirates

 

Asia
Australia / Brunei / China / Hong Kong / Japan / South Korea / Malaysia / New Zealand / Singapore / Taiwan / Thailand / Vietnam / India

 

*Free Delivery on Orders over $100 is not valid for International orders or over-sized items

 

*Free EXPRESS shipping offers are only valid for Australian residents until date mentioned on promotion

 

*some exclusions apply for Free Delivery.

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